This page explains how to delete your nuvem.team account and what happens to the data associated with it. nuvem.team is a product of NUVEM.ONLINE LTDA, CNPJ 32.676.503/0001-78 ("Nuvem.Online", "we").
1. How to delete the account
You delete it yourself, right away, without asking anyone. Choose one of the paths:
- In the app (macOS, Windows, iOS and Android). Choose Delete account and confirm by typing your account's email. The option is in the user menu, opened by your name or photo: on macOS and Windows, in the corner of the window; on iOS and Android, on the app's home screen.
- On the web. Sign in at app.nuvem.team, open Preferences, in the user menu, and choose Delete account. The rules are the same as in the app.
Before you confirm, the screen lists the Nuvem.Online products your account has access to: the account is the same in all of them, and deleting it removes the account from all of them, not just from nuvem.team. Deletion is immediate and cannot be undone.
If you are the only Owner of an organization
An organization cannot be left without an Owner. What happens depends on who else is in it:
- There are other members: before deleting the account, you need to give the Owner role to another member. Until then, deletion is blocked.
- There is nobody else: the organization is closed along with the account, after you type its name.
If you signed in with Apple
The link between your account and Apple is revoked on deletion and no longer appears in the Sign in with Apple list, in your Apple account settings.
If you use nuvem.team through an organization
When you use nuvem.team through an organization (our customer), it is the controller of the operational data, such as incidents and conversations, as section 1 of the Privacy Policy explains. Deleting your account doesn't depend on the organization.
In incident conversations, your messages and actions remain, because they are the organization's record, but your name is replaced by "Removed person", without your email.
Nuvem.Online team accounts
Nuvem.Online team accounts are closed by Nuvem.Online's administration, not through the Delete account option.
If you'd rather ask by email
If you prefer, or if you can't access the account, write to the data protection officer, wallacy@nuvem.online, from the account's email. We'll help you recover access or complete the deletion.
2. What is deleted
The account belongs to Nuvem.Online, not just to nuvem.team. Because sign-in is shared, once you delete it the account no longer exists in any Nuvem.Online product, such as nuvem.works, nuvem.cash and Dorsal.
- Personal account: name, email and the account identifier at the identity provider.
- In nuvem.team: your roles and links to organizations and your notification preferences.
- Registered devices: erased within 30 days, like any removed device.
- Organization with nobody else left: the organization and its data in nuvem.team, erased within 30 days.
- Delivery receipts of your devices' notifications: go with the devices, within 30 days.
3. What is kept and for how long
Some data is kept after deletion, for the periods in section 6 of the Privacy Policy:
| Data | Retention |
|---|---|
| Your messages and actions in incident conversations, with the name replaced by "Removed person" and no email | While the organization exists. The conversation belongs to the organization, which is the controller |
| Acceptance of the terms, if you were the one who accepted on behalf of an organization | For the period needed to exercise rights, of up to 5 years after the contract ends |
| Application access logs | 12 months (the Brazilian Internet Civil Framework requires at least 6 months) |
4. More information
To learn how we process personal data and what your rights are, read the Privacy Policy.